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I would highly recommend this dealership. Initially inquired via chat and the response was so quick. So lucky to have Robert Chan assisted us in giving us a great deal. Everything was smooth and he was so patient in all our concerns. Very nice guy. Also, Basil ang Josh was very nice and professional dealing on the financial part of the purchase. We are so happy with our New-2021 RDX Platinum Elite. Thumbs up!!!
in the last week
I highly recommend it, great service,on time and reasonable price. Sam and Scott are very professionals and they know how to take care of the customers and making sure that everything is ok. I really appreciate it everything that have done for my car. All the best for all ❤️
3 weeks ago
One of the best experiences, great service, highly recommend Nicole from the service dept. She is by far the best service advisor. She tried hard to help me out in every possible way.
a month ago
Be prepared to be Wowed by the sales service at this dealership. I was dreading buying a car as the process can be a bit daunting, overwhelming and uncomfortable. Patrice was kind, professional and thoughtful of my needs so that I was not being shortchanged or steered in the wrong direction. He knew his inventory and product; he simplified the difference between trim levels so I could choose what was relevant for me. So now the hard part, negotiation! There were no mind games, no good guy/bad guy, just a straight forward approach giving you the best option from the get go, leaving no room to say much, except Thank you! Oddly enough I left the dealership feeling happy and stress free. I have to say that as a person who changes cars every 3 years, this was a first, in terms of a truly exceptional customer experience. Today was delivery day, went to the dealership excited and also anxious about the paperwork, often there is a lot of up selling that happens at this stage. Again, I was impressed with the finance person Basil, he was thoughtful about matching my needs and/or accepting my ‘no thank you’ without being heavy handed. Usually at this point, you are feeling pretty worked over —- looking forward to having the process over with. I can honestly say that I survived the paperwork and was not looking for the first exit but content. Moving on to the final stage of Insurance, this again was a smooth process, Guri and Robby were fantastic. Patrice was so good to check up on me, to see if I was doing well each time I sat with someone new. Patrice made sure I walked away feeling great about the purchase and spared no expense to make it a happy moment!!! I would highly recommend taking your business to Acura Lougheed for a truly luxury experience.
a month ago
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